Similar to a data breach, downtime can do more harm to your company’s reputation and trust with the public than you may think. Consider the possible scenario of being hit by a DDoS attack that leaves your network down worldwide at 2 am local time. If you’re operating on a skeleton crew of in-house employees, it may take 24 hours to get your network up and running again whereas an MSP could have you back in action well before the lunch bell rings.
Novatech is a managed IT and printer services provider offering on-site and remote network infrastructure and peripherals support. Novatech's managed office experts enable businesses to maximize efficiency, reduce costs, mitigate risks, and accelerate development through expert guidance in advising, developing, implementing, and promoting cutting-edge business technology. Novatech's portfolio of managed office solutions liberates customers to focus on running their business – leaving the tech to an award-winning provider with over 25 years of industry-leading experience
The right managed IT services for small business can help your company rest easy knowing that you have a professional team of experts to rely on for anything IT-related. If you ever find that your IT team isn’t as efficient as you would like them to be or you’re stuck having to lay off some of your IT team to make ends meet, it might be time to look into a managed IT service provider (MSP).
Choosing the right IT services firm is paramount. Finding the right fit means understanding what a particular company offers, how your firm’s processes fit with the vendor’s model, and ensuring that adequate quality assurance and service level agreements (SLAs) are in order. Quality and performance metrics are crucial for holding a provider accountable and ensuring you’re your organization receives the agreed upon attention and level of service.
In a managed service arrangement, the managed service provider retains responsibility for the functionality of the IT service and equipment, and the customer typically pays a monthly fee for receipt of the service. There are many different types of managed IT service offerings, but the idea behind all of them is to transfer the burden of maintaining IT from the customer to a service provider. In an effective managed services relationship, a customer benefits from predictable pricing and the ability to focus on core business concerns rather than IT management chores.
Cloud computing has allowed managed IT services to expand beyond the regions and borders that would constrain the average break/fix IT through the adoption of Software as a Service (SaaS) technologies, as well as Infrastructure as a Service (IaaS) and Platform as a Service(PaaS) also. These capabilities allow managed IT services to scale at a rate dramatically larger and faster than in-house IT operation or break/fix providers.