They can easily handle the heavy lifting when it comes to IT system administration. IT managed services are offered in a full suite of services including monitoring, management, backups, support and critical situation management. Most IT companies are looking to hire a company for the work which holds years of experience and expertise on technical skills.
This is a great primer on MSPs, and your insight on the MSPs struggle to stay relevant in a world where the adoption of X-as-a-Service is mainstream. End customers are led to a false sense of security, often believing the protection of data and configurations are minded by the XaaS provider. That's where we see the greatest potential for MSPs to grow into - efficiently servicing the Services and devices that traditional RMMs currently don't have visibility into. The opportunity to manage a customer holistically is huge if MSPs achieve the right automation.
Similar to a data breach, downtime can do more harm to your company’s reputation and trust with the public than you may think. Consider the possible scenario of being hit by a DDoS attack that leaves your network down worldwide at 2 am local time. If you’re operating on a skeleton crew of in-house employees, it may take 24 hours to get your network up and running again whereas an MSP could have you back in action well before the lunch bell rings.
In a managed service arrangement, the managed service provider retains responsibility for the functionality of the IT service and equipment, and the customer typically pays a monthly fee for receipt of the service. There are many different types of managed IT service offerings, but the idea behind all of them is to transfer the burden of maintaining IT from the customer to a service provider. In an effective managed services relationship, a customer benefits from predictable pricing and the ability to focus on core business concerns rather than IT management chores.
MSPs utilize a broad range of IT expertise to resolve issues efficiently. Unlike break/fix providers, MSPs can employ the latest processes and software to proactively monitor endpoints, keeping systems up-to-date and preventing issues before they arise. Managed IT services are also available 24x7x365, allowing end users to take nights and weekends off while the MSPs do the heavy lifting on tasks and processes done after hours.
The firm designs and builds out specialized solutions in several key areas, including: software-a-solution (SaaS), infrastructure-as-a-service (IaaS), and cloud integrations and subscriptions. These include partnerships with Microsoft, IBM, Adobe and Google. CDW offers expertise in developing and deploying AI services as well as other emerging technologies. The company offers customized cybersecurity solutions.
LTI is headquartered in Mumbai, India. A core philosophy for LTI is “Operate, To Transform.” It focuses on an organization becoming an “automation native” rather than addressing automation issues ad hoc. Operate, To Transform is a business and IT framework that allows organizations to pivot quickly and maintain a continuous business transformation function. This approach incorporates a 4D model that extends across four dimensions: operations, landscape, business process KPIs & end user personas.
Backup and Disaster Recovery (BDR)—a combination of data backup and disaster-recovery solutions that works cohesively to ensure an organization's critical business functions will continue to operate despite serious incidents or disasters that might otherwise have interrupted them, or will be recovered to an operational state within a reasonably short period.