Under this subscription model, the client or customer is the entity that owns or has direct oversight of the organization or system being managed whereas the Managed Services Provider (MSP) is the service provider delivering the managed services. The client and the MSP are bound by a contractual, service-level agreement that states the performance and quality metrics of their relationship.[5]
We are an award winning IT support and strategic services company with over 16 years experience of delivering the highest standards of service to organisations across all sectors. We are ranked within the top 5 European and top 50 global managed … VoIP, Hosted Exchange, GCP, ERP, Dynamics 365, Data Storage ... Zscaler, Cisco, Citrix Silver, Dell Gold, EMC² Gold, Forcepoint ... Jonathan Broadley
Cloud computing has allowed managed IT services to expand beyond the regions and borders that would constrain the average break/fix IT through the adoption of Software as a Service (SaaS) technologies, as well as Infrastructure as a Service (IaaS) and Platform as a Service(PaaS) also. These capabilities allow managed IT services to scale at a rate dramatically larger and faster than in-house IT operation or break/fix providers.
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