The firm has established alliance partnerships with Adobe, AWS, Google Cloud Platform, Microsoft, GE Digital, HPE, Oracle, Salesforce, SAP and others. A key specialty is the company’s cybersecurity and privacy practice, which guides businesses through business transformation while building connected ecosystems that deliver a high level of data protection.
Headquartered in Westchester, Ill. and founded in 2010, Middleground Technologies is an IT services provider that works with mid market and enterprise companies in the health care, legal, manufacturing, business services, and financial service industries. Their team of 15 provide IT management, cloud consulting, and cybersecurity services to clientele.
What’s included in these services depends on you and your business. It’s more like a customized service to fit your needs. You may have certain IT needs already spoken for by an in-house employee, but need the larger issues to be taken care of by a MSP. Alternatively, you may have no options in-house for your IT responsibilities, in which case they can take over everything for you. It’s the peace of mind that MSPs provide that is so valuable to a business owner.
Adopting managed services is intended to be an efficient way to stay up-to-date on technology, have access to skills and address issues related to cost, quality of service and risk. As the IT infrastructure components of many SMB and large corporations are migrating to the cloud, with MSPs (managed services providers) increasingly facing the challenge of cloud computing, a number of MSPs are providing in-house cloud services or acting as brokers with cloud services providers. A recent survey claims that a lack of knowledge and expertise in cloud computing rather than offerors' reluctance, appears to be the main obstacle to this transition. For example, in transportation, many companies face a significant increase of fuel and carrier costs, driver shortages, customer service requests and global supply chain complexities. Managing day-to-day transportation processes and reducing related costs come as significant burdens that require the expertise of Transportation Managed Services (or managed transportation services) providers.
Managed IT services allow businesses to delegate their IT operations to an expert third-party organization that specializes in handling these responsibilities. These third-party organizations, known as Managed Service Providers (MSPs), are responsible for the entirety or portions of a business’ IT systems, as agreed upon in a Service Level Agreement (SLA). IT equipment is typically procured by the client, and depending on the SLA, Managed Service Providers may provide round-the-clock monitoring, issue resolution and reporting, and more.