Here at LIMA we specialise in IT services, solutions and cloud solutions; delivering fully managed infrastructure solutions encompassing server technologies, enterprise storage and network connectivity. Our solutions can be installed alongside … Virtualization, Azure, Backup & Recovery, Colocation, Cybersecurity, DaaS ... WatchGuard, Citrix Gold, HP, HPE, Microsoft Gold, NetApp Gold ... Lisa Thornton
The consulting, professional services and IT services company, headquartered in Bangalore, India, has a presence in 45 countries. Gartner ranked the firm a “Leader” in its Gartner’s Magic Quadrant for Public Cloud Infrastructure Professional and Managed Service Providers 2019. The Infosys Digital Navigation Framework is a specialized process for unleashing innovation. It incorporates five key factors: design, proximity, agility, automation and learning.
Thank you for shining a light on this systemic vulnerability. I don't think organizations realize that, in many ways, they inherit the security of their service providers. As another commenter noted, the RMM is overdue for radical reinvention. Security-minded MSPs may need to think about delegated access to customer environments, privileged access workstations, or other methods for remotely administering customer environments without that big fat one-to-many target that RMM represents. I think the MSP tooling ecosystem is general is problematic - MSPs design for scale and efficiency (making them an economical option for customers as opposed to hiring internally), but do I really want my password manager integrated into my RMM? Maybe not... There's a lot of market share out there waiting for MSPs that can develop real cybersecurity maturity.
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The commoditization of basic managed services has compelled managed services providers to differentiate their offerings. One popular direction is managed security services. Customers increasingly demand IT security assistance from their service providers. Accordingly, services providers are developing managed security services practices or partnering with security vendors to provide cybersecurity services.