Having access to an MSP ensures that your organization will get the dynamic answers you need to solve your most complex IT problems at a moment’s notice. MSPs will also monitor, identify, and diagnose an IT issue before it escalates into a severe problem quickly, thereby reducing IT downtime and other expensive problems. By constantly monitoring your system, MSPs can catch warnings and handle them before a major problem develops, which improves productivity and keeps your network out of hot water.
Dans le domaine des ressources externes, le terme Managed Service Provider ou MSP est surtout utilisé par le monde anglosaxon pour le recours aux forces supplétives telles que le travail temporaire, les freelances, les consultants… Il correspond à un segment segment spécifique des offres d’externalisation : une société assume la gestion administrative de la main d’oeuvre temporaire pour l’Entreprise Utilisatrice.
Cloud computing has allowed managed IT services to expand beyond the regions and borders that would constrain the average break/fix IT through the adoption of Software as a Service (SaaS) technologies, as well as Infrastructure as a Service (IaaS) and Platform as a Service(PaaS) also. These capabilities allow managed IT services to scale at a rate dramatically larger and faster than in-house IT operation or break/fix providers.