Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions in order to improve operations and cut expenses.[1][2] It is an alternative to the break/fix or on-demand outsourcing model where the service provider performs on-demand services and bills the customer only for the work done.[3][4]

Similar to a data breach, downtime can do more harm to your company’s reputation and trust with the public than you may think. Consider the possible scenario of being hit by a DDoS attack that leaves your network down worldwide at 2 am local time. If you’re operating on a skeleton crew of in-house employees, it may take 24 hours to get your network up and running again whereas an MSP could have you back in action well before the lunch bell rings.
In House—the process where an organization hires its own IT service providers and pays their salary, benefits, and further training, as well as the infrastructure they oversee. This is typically an extremely costly endeavor, and often businesses that try to procure in-house IT lack the capabilities to fully service their system as well as an inability to grow.
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